Legal
Privacy Policy
Last updated: 11 November 2026
Controller
Overview
We take the protection of your personal data seriously. This policy explains what data we collect, why, and how we use it — in accordance with the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).
Data we collect
Contact and trade enquiry forms
When you submit a contact or trade enquiry form, we collect your name, email address, phone number (optional), business name, VAT number (optional), the country you select, and any message you include. This data is used solely to respond to your enquiry and is processed on the legal basis of legitimate interest (Art. 6(1)(f) GDPR) or, where applicable, the initiation of a contract (Art. 6(1)(b) GDPR).
“Notify me” form
If you leave your email address in the notification form on the home page, we use it only to tell you when trade access opens. The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time by writing to info@wilna.eu. We keep the address until you withdraw your consent, and for no longer than 24 months.
VAT number lookup
The VAT number field is optional. Only if you enter a number and start the lookup yourself is that number sent to the external service vatcomply.com, which checks it against the EU VAT registry and returns the registered company name and address. The legal basis is your consent (Art. 6(1)(a) GDPR), given by starting the lookup. The service is operated by a third party and may process the request outside the EU/EEA. If you prefer not to use it, leave the field empty and enter your details by hand. We do not store the lookup itself. Please refer to vatcomply.com's privacy policy for details.
When you submit a contact or trade enquiry form, we collect your name, email address, phone number (optional), business name, VAT number (optional), the country you select, and any message you include. This data is used solely to respond to your enquiry and is processed on the legal basis of legitimate interest (Art. 6(1)(f) GDPR) or, where applicable, the initiation of a contract (Art. 6(1)(b) GDPR).
“Notify me” form
If you leave your email address in the notification form on the home page, we use it only to tell you when trade access opens. The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time by writing to info@wilna.eu. We keep the address until you withdraw your consent, and for no longer than 24 months.
VAT number lookup
The VAT number field is optional. Only if you enter a number and start the lookup yourself is that number sent to the external service vatcomply.com, which checks it against the EU VAT registry and returns the registered company name and address. The legal basis is your consent (Art. 6(1)(a) GDPR), given by starting the lookup. The service is operated by a third party and may process the request outside the EU/EEA. If you prefer not to use it, leave the field empty and enter your details by hand. We do not store the lookup itself. Please refer to vatcomply.com's privacy policy for details.
Form submissions
Contact and trade enquiry form data is processed and stored via Cloudflare (Cloudflare, Inc.), which also hosts this website; the form database is located in Western Europe. Cloudflare is a US company; any data transfer is covered by appropriate safeguards (Standard Contractual Clauses). We retain form submission data for up to 24 months or until your enquiry is resolved. Please refer to Cloudflare's privacy policy for details.
Hosting and technical data
This website is hosted by Cloudflare, Inc. When you visit it, Cloudflare technically processes your IP address, the date and time of the request, the page requested and information about your browser, in order to deliver the site and protect it against attacks. The legal basis is our legitimate interest in a secure, working website (Art. 6(1)(f) GDPR). We do not use this data to identify you, and we run no analytics or advertising trackers.
Some photographs on the Technology page are loaded from the servers of Unsplash (Unsplash Inc., Canada). When that page loads, your browser connects to those servers and transmits your IP address. The legal basis is our legitimate interest in presenting the site (Art. 6(1)(f) GDPR). Please refer to Unsplash's privacy policy for details.
Some photographs on the Technology page are loaded from the servers of Unsplash (Unsplash Inc., Canada). When that page loads, your browser connects to those servers and transmits your IP address. The legal basis is our legitimate interest in presenting the site (Art. 6(1)(f) GDPR). Please refer to Unsplash's privacy policy for details.
Cookies
This website sets no cookies and uses no tracking or advertising technologies. Parts of the site that are still in private preview use sessionStorage (a browser-local technology) to remember that you have entered the access password. This data never leaves your browser and is deleted when you close the browser tab.
Data sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. Data is shared only with the service providers listed above (Cloudflare; vatcomply.com, only if you use the VAT lookup; Unsplash, for image delivery) to the extent necessary to operate the website, and with our regional distribution partners where you have made an enquiry relevant to their territory.
Your rights
Under GDPR you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. To exercise any of these rights, contact us at info@wilna.eu.
You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde): www.dsb.gv.at.
You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde): www.dsb.gv.at.
Contact
For any questions about this privacy policy or how we handle your data, contact us at info@wilna.eu.